Frequently Asked Questions
Not gonna lie, we made it up. BUT the sentiment is true! A SKINSCREEN™ is the perfect combination of skincare and sunscreen – with hydrating ingredients that are just as potent as their SPF counterparts. You can use them solo, or layered with your other skin staples like serums, moisturiser and foundation for an extra punch of hydration. All of our products are purposely designed to work for the good of your skin, both in the short and long term.
Because one SKINSCREEN™ does not fit all. Each of our products have been tweaked a little, depending on what you’re after specifically. You have different shoes for different occasions, so why not have different sunscreens?
It really depends on your skin. There’s no “preferred” type of SPF. If you’re prone to inflammation, acne or highly reactive, a zinc-based (physical) might work better for you. If you prefer lighter textures, no white cast, or have pigmentation concerns, chemical’s the way to go. At the end of the day, THE BEST SUNSCREEN IS THE ONE YOU WANT TO WEAR EVERY DAY.
PS don’t believe everything you read online - this is especially the case in regards to celebrity sex tapes and SPF.
Take our SPF BFF Quiz and let Vi help you decide which future-proofing formula will be your new favourite.
Terrific question and I’m glad you asked! Whilst both products are 50+, the perfect primer and look great on your vanity, the main differences are the texture and the finish. Queen Screen is a serum with a super glowy finish and Supreme Screen is a creme texture with a satin finish.
A big, fat, ginormous YES!!! Ultra Violette is the best cruelty free sunscreen in Australia (and the world, because we’re modest like that!) We have vetted our suppliers, down to an ingredient level and would never work with anyone who tested on animals. We also offer some SKINSCREENS™ that are even vegan cruelty-free sunscreen. All our products bar two (Extreme Screen and Sheen Screen) are vegan.
Fab question! SPF should be the last step of your skincare routine. Some of our more hydrating products like Queen and Supreme screen can be used instead of a moisturiser though! Test it out and see what your skin prefers.
You need 1/4 teaspoon of sunscreen for your face, and another 1/4 teaspoon (1.25ml) for the neck and décolletage. This number is an estimate based on the average face sizes and the SPF testing amount (2 mg per cm²). So, if you have a larger face, you’ll probably need more sunscreen, while a smaller one would require less. In UV terms, this equates to 5 pumps of Clean/Supreme/Lean Screen, 3 droppers or pipettes full of Queen Screen, and a 20-cent sized puddle for Fave Fluid. Any less than that and you won’t be getting the full level of protection detailed on the packaging.
You’ll need to reapply every 2 hours if you’re in direct sunlight to be safe. Preen Screen™ is the perfect product to reapply on the go.
Most but not all Ultra Violette products are vegan. The only exceptions are Extreme Screen which contains beeswax, and Sheen Screen which uses beeswax along with sustainably sourced and cruelty free Lanolin. Our other skinscreens are proudly vegan-friendly and some of the best vegan sunscreens on the market.
The answer is a big fat YES! UV is perfect for anyone with skin, be that your bestie, your baby (over 6 months of age) or your boyfriend/girlfriend. It’s important for everyone to wear sunscreen when the UV index is over 2, but even then we recommend wearing it always to protect against harmful effects from the sun. If your child has sensitive skin, then try our SPF 50+ Lean Screen. She’s a mineral-only SPF formulated with zinc oxide, fragrance-free and superb for fussy kids or reactive skin. For children over 6 months, we always recommend a patch test first before a full application to check for any sensitivity.
Yes - our SKINSCREENS™ are safe for pregnancy and breastfeeding however we recommend you consult with your doctor before starting any new skincare regimes or if you have any concerns.
Extreme Screen is 4hrs water/sweat resistant! Our facial SKINSCREENS™, however, are not. They are designed for daily use, but if you intend to spend a day at the beach or pool, you’ll need to reapply after swimming and/or profusely sweating.
If you’re using them correctly - every day according to the prescribed amount – Queen Screen 50mls should last 40 days, and Fave Fluid, Supreme, Lean, and Clean Screen 75ml will last 60 days.
Regular old sunscreen doesn’t smell great, but here at Ultra Violette we do things differently. Our SKINSCREENS™ either have a light scent that dissipates quite quickly or are completely fragrance free.
Queen Screen - light rose scent
Supreme Screen - clean scent
Clean Screen - fragrance free
Lean Screen - fragrance free
Fave Fluid™ - fragrance free
Preen Screen™ - aloe vera scent
Extreme Screen – coconut scent
Sheen Screen – birthday cake scent
Daydream Screen - fragrance free
SPF stands for ‘sun protection factor’ and is used as an indication of how long it would take the sun’s UV radiation to burn your skin when using sunscreen versus time it would take without any sunscreen. Wondering how that applies to real life? Essentially, it means an SPF 30 would take you 30 times longer to burn compared to if you weren’t wearing that sunscreen. SPF 50 would take you 50 times longer. Remember, it’s still extremely important to reapply and avoid direct sunlight even when wearing sunscreen as a small percentage of the sun’s rays still hit your skin.
Ultraviolet (UV) rays are the single biggest cause of premature ageing. Wrinkles, pigmentation, loss of skin elasticity, dark patches, and pre-cancerous skin changes are all part of the parcel. Oh, and of course there’s the more devastating risk of skin cancer. It only takes 15 minutes of exposure to the summer sun to burn your skin and damage your skin cells.
The sun emits three different types of UV radiation: UVA, UVB and UVC. While UVC rays are filtered by the ozone, 10% of UVB and 95% of UVA rays reach the earth’s surface.
UV can mean bad things for your skin cells, including types of DNA damage, and with extreme UV exposure, cell death. Some of this oxidative DNA and nucleotide damage, and a failure of the cells to repair this damage can prompt your cells to mutate, leading to the development of skin cancers.
Sure, Vitamin D deficiency can be pretty bad, but so can skin cancer. The good news is, you don’t have to sacrifice one for the other. It’s simple, just a few minutes of exposure to the summer sun on your face, arms and hands in the morning or late afternoon when the UV index is below three will top your Vitamin D levels right up.
Simply put, if the UV index is three or above, you need skinscreen. In the United Kindom, the average summer day peaks at 7-8. So yeah, we’d recommend you wear SPF every single day.
Australian-made sunscreens are the toughest in the world. Not only do they need to work the hardest conditions (thinned ozone layer, duh), but we have the most rigorous testing standards. It’s always better to buy and use an Australian-made and tested SPF than one made and tested overseas.
Sadly not, you will only get the SPF of the highest amount you’ve applied.
They actually work pretty similarly, both need to be applied in advance of any sun exposure, in the correct amount, and both absorb UV radiation which prevents it from reaching the skin. Physical/mineral/inorganic filters (Zinc Oxide and Titanium Dioxide) also scatter or reflect UV radiation which has led to the common misconception that chemical filters = UV radiation absorption and mineral = reflection. Chemical/organic sunscreens tend to be great for: feeling beautiful to wear, being lightweight, UVA1 protection, melasma or pigmentation sufferers. Mineral sunscreens tend to be better for: skin sensitivities, inflamed skin. Lucky for y’all WE HAVE BOTH 💁♀️Want to read on?
Vi's got you covered in her Chemical vs Physical Sunscreen blog.
Breaking news my friends, yes sunscreen does expire! Just like all skin care and beauty products you will find an expiry date on the bottle that is very important to take a look at to ensure you’re using a product that is still offering you sun protection. On average, sunscreen can last anywhere from 1- 3 years but the formula can actually deteriorate if exposed to direct sunlight for too long. Vi likes being kept in cool, dark places and when she’s out and about be sure to stow her away wrapped in a towel or covered in your handbag. It’s never a good idea to use expired sunscreen as it does not offer you protection from anti-ageing and harmful UV rays. In need of a new sunscreen? Shop our collection of SKINSCREEN™ now.
For orders under £40, there is a flat shipping rate of £4 for all UK delivery addresses.
For orders of £40 and over, the shipping is free for all UK delivery addresses.
Express shipping in the UK is available for a flat £6 rate for all delivery addresses.
We can’t blame you for being excited to get your order ASAP so here’s the lowdown. Processing and packing time is 1-2 business days. However, if we’re having a sale, launching a new product or it’s just a busy time for retail, it could take us a little longer so bear with us! From there, we use Amazon Shipping for both standard and express shipping services.
Never fear, get in contact with us at violette@ultraviolette.co.uk and we’ll look into it!
Keep in mind that a £4 redelivery fee will apply for the following reasons:- Entering an incorrect address at checkout, causing your order to be sent back to us.
Not picking up your item from the post office or courier depot, causing your order to be sent back to us.
Unfortunately, once an order has been placed, we’re unable to make any order edits or cancelations. Our warehouse team is super quick and often there’s little to no time between your order being confirmed and them packing it up.
Unfortunately, once an order has been placed, we’re unable to make any order edits or cancelations. Our warehouse team is super quick and often there’s little to no time between your order being confirmed and them packing it up.
We can attempt to contact Royal Mail and have it redirected but this isn’t always possible.
We’ll always try our best to accommodate requests though so reach out to us via email at violette@ultraviolette.co.uk and we’ll see what can be done.
Please note that a redelivery fee will apply if we have to resend your order due to an incorrect address.
Start off by making sure the product is in good condition and only lightly sampled (less than 1/4 used). Then email us at violette@ultraviolette.co.uk quoting your order number and reason for return.
Please note that Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel.
We want you to have the best time using (and recommending 😎) our products, but if for any reason this isn't the case please get in touch with us at violette@ultraviolette.com.au
- If your Ultra Violette is damaged or faulty on arrival, please send a pic of the product to violette@ultraviolette.co.uk within 10 of days receiving the goods and quote your order number and we will replace your product.
- If for any other reason you are not completely satisfied with our products we will provide a refund or store credit within 14 days of receiving. You just need to do the following:
- Make sure the product is in good condition and only lightly sampled (less than 1/4 used)
- Put the product in the shipper box you received it in, and post to:
- Fusion 3PL Ltd, FOA: Ultra Violette, Block 7, Units 1,2 & 3 Vestry Road, Sevenoaks, Kent TN14 5EL
- Include your order number inside the box, and the reason for your return so we can track your order and payment method
- Email us at violette@ultraviolette.co.uk to let us know you have sent the product back and why quoting your order number
- Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel
- Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.
Fusion 3PL Ltd
FOA: Ultra Violette,
Block 7, Units 1,2 & 3 Vestry Road,
Sevenoaks, Kent TN14 5EL
Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.
Our range is stocked on our website (duh).
We’re stocked in Space NK in the UK, Joyce Beauty in Hong Kong, as well as Cult Beauty and Net-a-Porter Online.
Other retailers include Adore Beauty, Sephora ANZ both in store and online, The Iconic, Kristin Fisher Eyebrows in Double Bay, Paloma Salon in Paddington and Belameres in Sydney.
Thank you for your interest but unfortunately due to exclusivity agreements, we’re not able to take on new stockists at this time.
Because it didn’t meet our high standards. Independent labs returned inconsistent SPF results for Lean/Velvet Screen. While other Ultra Violette products continue to test consistently, at or above their marketed SPF, Lean/Velvet Screen showed a pattern of variability that we were not comfortable with.
We recommend discontinuing the use of Lean Screen as, with these scattered SPF results, we cannot definitively confirm that the SPF protection is as labelled. If you wish to claim a refund and have purchased after January 2023, please fill out this form here.
The rest of our range has been retested and there are no issues with any other product in the range. As a thank you for your previous support, we’re also sending you a product voucher for a full sized SKINSCREEN™ of your choice.
People using this product may be at an increased risk of sunburn during use and reduced skin cancer prevention long term.
The batches that are eligible for a refund are A1399, A1702, A1702B, A1705, A1961, A1961C, A1981, A2049, A2057, A2127, A2144, A2144A, A2144B, A2360, A2361, A2453, A2453A, A2453B, A2454, A2454A, A2455, A2550.
For those who have purchased Lean Screen or Velvet Screen, whether through our website or a retail partner, you’ll be eligible for a refund and product voucher.
Purchases from our UV website:
- Lean Screen (or Velvet Screen) is no longer available for sale on our website.
- For those who have purchased Lean Screen (or Velvet Screen) from January 1st 2023, please complete the form linked here by 30th September 2025 to initiate the refund process. Refunds will be received within 30 business days.
- You are also eligible for an Ultra Violette product voucher to the value of a full size SKINSCREEN to be used on our website on full price purchases. This will come through via email within 5 business days following the completion of the form linked here.
As part of our movement to owning and developing all of our products, a next-generation Lean Screen is underway and has now been prioritised. We will be involving our community in the development of the new formula, ensuring it lives up to your expectations of the product.