Frequently Asked Questions

Ultraviolet (UV) rays are the single biggest cause of premature ageing. Wrinkles, pigmentation, loss of skin elasticity, dark patches, and pre-cancerous skin changes are all part of the parcel. Oh, and of course there’s the more devastating risk of skin cancer. It only takes 15 minutes of exposure to the summer sun to burn your skin and damage your skin cells.
The sun emits three different types of UV radiation: UVA, UVB and UVC. While UVC rays are filtered by the ozone, 10% of UVB and 95% of UVA rays reach the earth’s surface.
UV can mean bad things for your skin cells, including types of DNA damage, and with extreme UV exposure, cell death. Some of this oxidative DNA and nucleotide damage, and a failure of the cells to repair this damage can prompt your cells to mutate, leading to the development of skin cancers.

Sure, Vitamin D deficiency can be pretty bad, but so can skin cancer. The good news is, you don’t have to sacrifice one for the other. It’s simple, just a few minutes of exposure to the summer sun on your face, arms and hands in the morning or late afternoon when the UV index is below three will top your Vitamin D levels right up.

Simply put, if the UV index is three or above, you need skinscreen. In Australia, the average summer day peaks at 12-14, and can even reach 16-17 in the northern parts of the country. So yeah, we’d recommend you wear SPF every single day. 
Even in winter, the UV index can exceed 3, and often does for most of northern Australia. Check out www.myuv.com.au if you’re ever unsure.

Australian-made sunscreens are the toughest in the world. Not only do they need to work the hardest conditions (thinned ozone layer, duh), but we have the most rigorous testing standards. It’s always better to buy and use an Australian-made and tested SPF than one made and tested overseas.

A big, fat, ginormous YES!!! We have vetted our suppliers, down to an ingredient level and would never work with anyone who tested on animals.

Not gonna lie, we made it up. BUT the sentiment is true!!
A skinscreen is the perfect combination of skincare and sunscreen – with hydrating ingredients that are just as potent as their SPF counterparts. You can use them solo, or layered with your other skin staples like serums, moisturiser and foundation for an extra punch of hydration. All of our products are purposely designed to work for the good of your skin, both in the short and long term. 

Because one SKINSCREEN™ does not fit all. Each of our products have been tweaked a little, depending on what you’re after specifically. You have different shoes for different occasions, so why not have different sunscreens? 

Queen Screen after/instead of moisturiser.
Supreme Screen after/instead of moisturiser.
Clean Screen after moisturiser.
Lean Screen after moisturiser.

You need 1/4 teaspoon of sunscreen for your face. And another 1/4 teaspoon (1.25ml) for the neck and décolletage. This number is actually an estimate based on the average face sizes and the SPF testing amount (2 mg per cm²).
So if you have a larger face, you’ll probably need more sunscreen, while a smaller one would require less. In Violette terms, this equates to 5 pumps of Clean/Supreme/Lean Screen, and 2.5 droppers or pipettes full of Queen Screen. Any less than that and you won’t be getting the full level of protection detailed on the packaging.

You’ll need to reapply every 2 hours if you’re in direct sunlight to be safe.

Most but not all Ultra Violette products are vegan. The only exceptions are Extreme Screen which contains beeswax and Sheen Screen which uses beeswax along with sustainably sourced and cruelty free Lanolin.

Yes - our screens are safe for pregnancy and breastfeeding however we recommend you consult with your doctor before starting any new skincare regimes or if you have any concerns.

Extreme Screen is 4hrs water/sweat resistant!
Our facial SKINSCREENS™ however are not. They are designed for daily use, but if you intend to spend a day at the beach or pool, you’ll need to reapply after swimming and/or profusely sweating. 

If you’re using them correctly - every day according to the prescribed amount – your Ultra Violette Queen Screen should last 40 days, or Supreme, Lean and Clean will last 60 days.

Sadly not, you will only get the SPF of the highest amount you’ve applied.

No it's not! 

Regular old sunscreen doesn’t smell great, but here at Ultra Violette we do things differently. Our SKINSCREENS™ either have a light scent that dissipates quite quickly or are completely fragrance free.

Queen Screen - light rose scent 
Supreme Screen - clean scent
Clean Screen - fragrance free 
Lean Screen - fragrance free 

Extreme Screen – coconut scent
Sheen Screen – birthday cake scent 

They actually work pretty similarly, both need to be applied in advance of any sun exposure, in the correct amount, and both absorb UV radiation which prevents it from reaching the skin. 
Physical/mineral/inorganic filters (Zinc Oxide and Titanium Dioxide) also scatter or reflect UV radiation which has led to the common misconception that chemical filters = UV radiation absorption and mineral = reflection. 
Chemical/organic sunscreens tend to be great for: feeling beautiful to wear, being lightweight, UVA1 protection, melasma or pigmentation sufferers. Mineral sunscreens tend to be better for: skin sensitivities, inflamed skin. Lucky for y’all WE HAVE BOTH💁‍♀

It really depends on your skin. There’s no “preferred” type of SPF. If you’re prone to inflammation, acne or highly reactive, a zinc-based (physical) might work better for you. If you prefer lighter textures, no white cast, or have pigmentation concerns, chemical’s the way to go. At the end of the day, THE BEST SUNSCREEN IS THE ONE YOU WANT TO WEAR EVERY DAY. PS don’t believe everything you read online - this is especially the case in regards to celebrity sex tapes and SPF.

Terrific question and I’m glad you asked! Whilst both products are 50+, the perfect primer and look great on your vanity, the main differences are the texture and the finish. Queen Screen is a serum with a super glowy finish and Supreme Screen is a creme texture with a satin finish.

There’s a lot of misinformation about the damage sunscreens are doing to the reefs - with a lot of unsubstantiated claims being made by brands. We do not include Oxybenzone in our formulas which have the worst reputation in regard to reef damage.

Ultraviolette.co.uk ships throughout the UK.

For orders under £40, there is a flat shipping rate of £4 for all UK delivery addresses.

For orders of £40 and over, the shipping is free for all UK delivery addresses.

Express shipping in the UK is available for a flat £6 rate for all delivery addresses.

We can’t blame you for being excited to get your order ASAP so here’s the lowdown.
Processing and packing time is 1-2 business days. However, if we’re having a sale, launching a new product or it’s just a busy time for retail, it could take us a little longer so bear with us!
From there, we use Royal Mail 24hr service for express and 48hr service for standard.

Never fear, get in contact with us at violette@ultraviolette.co.uk and we’ll look into it!

Keep in mind that a £4  redelivery fee will apply for the following reasons:
- Entering an incorrect address at checkout, causing your order to be sent back to us.
- Not picking up your item from the post office or courier depot, causing your order to be sent back to us.

Unfortunately, once an order has been placed, we’re unable to make any order edits or cancelations. Our warehouse team is super quick and often there’s little to no time between your order being confirmed and them packing it up.

Unfortunately, once an order has been placed, we’re unable to make any order edits or cancelations. Our warehouse team is super quick and often there’s little to no time between your order being confirmed and them packing it up. 

We can attempt to contact Royal Mail and have it redirected but this isn’t always possible.

 

We’ll always try our best to accommodate requests though so reach out to us via email at violette@ultraviolette.co.uk and we’ll see what can be done. 

 

Please note that a redelivery fee will apply if we have to resend your order due to an incorrect address. 

Start off by making sure the product is in good condition and only lightly sampled (less than 1/4 used). Then email us at violette@ultraviolette.co.uk quoting your order number and reason for return.
Please note that Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel.

We want you to have the best time using (and recommending 😎) our products, but if for any reason this isn't the case please get in touch with us at violette@ultraviolette.com.au

    • If your Ultra Violette is damaged or faulty on arrival, please send a pic of the product to violette@ultraviolette.co.uk within 10 of days receiving the goods and quote your order number and we will replace your product.
    • If for any other reason you are not completely satisfied with our products we will provide a refund or store credit within 14 days of receiving. You just need to do the following:
      • Make sure the product is in good condition and only lightly sampled (less than 1/4 used)
      • Put the product in the shipper box you received it in, and post to:
      • Ultra Violette, Building 68a, Whitehill & Bordon Enterprise Park, Budds Lane, BORDON, GU35 0FJ
      • Include your order number inside the box, and the reason for your return so we can track your order and payment method
      • Email us at violette@ultraviolette.co.uk to let us know you have sent the product back and why quoting your order number
    • Ultra Violette will not be responsible for parcels lost or damaged in transit if you choose not to insure or track the returned parcel

  • Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.

Ultra Violette, 

Building 68a, Whitehill & Bordon Enterprise Park

Budds Lane

BORDON, GU35 0FJ UK

Please allow up to two weeks for refunds to be credited to your original form of payment. Please note: Original shipping charges will not be refunded.

Our range is stocked on our website (duh).

We’re stocked in Space NK in the UK, Joyce Beauty in Hong Kong, as well as Cult Beauty and Net-a-Porter Online.

Other retailers include Adore Beauty, Sephora ANZ both in store and online, The Iconic, Kristin Fisher Eyebrows in Double Bay, Paloma Salon in Paddington and Belameres in Sydney.

Thank you for your interest but unfortunately due to exclusivity agreements, we’re not able to take on new stockists at this time.


To celebrate Vi's launch in the UK, all purchases of the Mini Screen Wardrobe will include a  £10 off code to be used on your next purchase of a full sized SKINSCREEN™.

Please note that:

-       The code will be emailed to the address provided at checkout after the order has been dispatched.

-       This code is not valid in conjunction with any other offer.

-       The code will expire 12 months from the date of issue.